Cancellation Policy

Late Cancellations

1:1 Personal Training

Failure to successfully communicate a request to cancel, a minimum of 24 hours prior to a scheduled appointment will result in the loss of said appointment. If there are no sessions on account to deduct from, a drop in rate will be charged. Email communications to [email protected] are suggested.

Small Group Training

Failure to successfully communicate a request to cancel, a minimum of 12 hours prior to a scheduled appointment will result in the loss of said appointment. If there are no sessions on account to deduct from, a drop in rate will be charged. Email communications to [email protected] are suggested.

Membership Policies

Annual Small Group Personal Training Membership Terms

  • Termination of your membership prior to 52 Weeks will result in an Early Termination Fee = $350.
  • 13 Billing Cycles will occur. They will take place every 4 weeks.
  • This membership will automatically renew after 52 weeks, unless a minimum of 2 weeks notice has been provided via the Membership Termination Form.
  • 4 Freezes will be permitted during the term of this membership. The payment schedule will be paused and the term of the membership extended. Freezes must be submitted through our Membership Freeze Form.
  • Freezes can be anywhere from 1-4 weeks in duration.
  • A $50 charge will be applied for every additional week added to a freeze term above 4 weeks.
  • We require 5 business days' notice for all freezes.
  • Membership Termination Fees will only be waived for medical reasons, with a Doctor's note provided.
  • Unlimited Members are limited to 1 booking/day.
  • Failure to attend, or cancel a session within 12 hours of the scheduled appointment will result in the loss of a session. In the event there are no sessions remaining on account, or it is an Unlimited Member; a Single Session Drop In fee will be charged to your account.

12 Week Small Group Personal Training Membership Terms

  • Termination of your membership prior to 12 Weeks will result in an Early Termination Fee = $250.
  • 3 Billing Cycles will occur. They will take place every 4 weeks.
  • This membership will automatically renew after 12 weeks, unless a minimum of 2 weeks notice has been provided via the Membership Termination Form.
  • No Freezes permitted.
  • Membership Termination Fees will only be waived for medical reasons, with a Doctor's note provided.
  • Unlimited Members are limited to 1 booking/day.
  • Failure to attend, or cancel a session within 12 hours of the scheduled appointment will result in the loss of a session. In the event there are no sessions remaining on account, or it is an Unlimited Member; a Single Session Drop In fee will be charged to your account.

    8 Session Package Terms

    • 28 day expiration
    • Failure to attend, or cancel a session within 12 hours of the scheduled appointment will result in the loss of a session. In the event there are no sessions remaining on account, or it is an Unlimited Member; a Single Session Drop In fee will be charged to your account